June 1, 2017
Just Trains wants our customers to be satisfied with every purchase they make, which means that sometimes an item needs to be returned to us.
Return policies vary based on the item being returned:
Returns with a receipt will be allowed within 30 days of the delivery for refund or exchange.
Returns for merchandise that has been opened or used, purchases over 30 days from delivery, or without a receipt are subject to our approval for exchange only.
Freight charges are non-refundable and buyer pays return shipping.
Refunds will be issued using the same payment method as the purchase.
Exchanges may be done as a part of a single transaction, or may be issued as a Just Trains Gift Certificate.
Merchandise returns for items with a manufacturing defect vary based on the manufacturer. Contact us for exact details and return instructions.